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Your Privacy Matters at depoboss

When you open an account with us, your personal information and transaction history are secured with encryption and access controls built to meet Indonesia's payment and data standards.

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depoboss Your Privacy Matters at depoboss
REACH OUR PRIVACY TEAM

Contact Us About Your Data

Questions about how we use your information or want to exercise your privacy rights? Our support team handles privacy requests the same day in most cases.

Live Chat Support Open the chat widget in the bottom right of your account.
Email to Privacy Inbox Send details to our privacy team and you'll receive a response within 24 hours.
In-Account Settings Visit Account > Privacy Settings to download your data, review connected devices, update contact…
SECURITY AND TRANSPARENCY

How We Keep Your Account Safe

Every time you log in from a new device, we send you a verification code via SMS.

Device Verification

New device logins trigger a one-time SMS code. Existing devices are remembered so you won't need to verify every session from home.

Payment Tokenisation

We store a secure token of your DANA, OVO, GoPay or QRIS link, never the full account details. Payments are routed directly to our processor without storing raw data.

Withdrawal Hold Period

Funds requested via DANA, OVO, GoPay or QRIS are held for 30 days while we verify your identity matches the deposit records. This protects you from unauthorised withdrawals.

Fraud Detection

We monitor login patterns and transaction amounts in real-time. Suspicious activity triggers an automatic review before funds leave your account.

Data Retention Policy

We keep your account data for as long as your account is active, plus 2 years after closure for regulatory compliance. You can request early deletion.

Access Your Records

Log into Account > Settings > Privacy to view all connected devices, payment methods, login history and transaction records instantly.

What Players in Denpasar and Across Indonesia Ask

Your privacy questions deserve straight answers. Below are the questions we hear most often from players opening accounts, making deposits via DANA, OVO, GoPay and QRIS, and managing their personal information on depoboss.

No. We share your phone number and email only with payment processors like DANA, OVO, GoPay and QRIS to complete transactions, and with our support team to help your account. We never sell or trade your contact details to marketing firms or third parties outside our payment and support operations.

We collect your date of birth to verify your age and confirm your identity against your bank records when you make your first deposit. This is a regulatory requirement for Indonesia's payment ecosystem and helps us prevent fraud on your account.

Log into your account from any device and visit Account > Payment Methods. You can delete any saved DANA, OVO, GoPay or QRIS link instantly. If you've lost your phone, call our support team and we'll help you regain access without needing a new payment method.

Yes. Go to Account > Settings > Privacy and click Download My Data. You'll receive a complete CSV file of your account info, login history, deposits and withdrawals within seconds. This works on mobile and desktop.

We keep your account data for 2 years after closure to comply with Indonesian payment law and help you if you need to verify past transactions. After 2 years, personal details like phone number and email are deleted; deposit and withdrawal records may be kept longer for legal reasons.

When you request a withdrawal to DANA, OVO, GoPay or QRIS, we hold the funds for 30 days while we check that your identity, bank account and deposit history match. This stops someone who has hacked your password from stealing your balance before you notice.

Yes, we use cookies to keep you logged in, remember your language preference and block bots. Depends on local law, we may also use analytics cookies to understand which games are slowest to load. You can delete cookies anytime; you'll just need to log in again next time.

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